Privacy Policy
Your privacy matters to us. Here's how klyxastudio protects and manages your personal information when you use our investing platform.
Information We Collect
At klyxastudio, we collect information that helps us provide you with
personalized investment services and maintain the security of our
platform. We're transparent about what we collect and why we need
it.
Personal Information
- Full name, email address, and phone number for account creation and communication
- Date of birth and government-issued identification for identity verification and compliance
- Residential address and employment information for regulatory requirements
- Bank account details and payment information for transactions and withdrawals
- Investment experience and financial information for suitability assessments
Technical Information
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on platform, and feature interactions
- Login patterns and security-related information to protect your account
- Transaction history and investment portfolio data for service delivery
How We Use Your Information
Your information helps us deliver reliable investment services
while keeping your account secure. We use this data responsibly and
only for purposes that benefit your experience with klyxastudio.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Account Management | Personal details, contact information | Contract performance |
| Transaction Processing | Payment details, investment choices | Contract performance |
| Regulatory Compliance | Identity verification, financial status | Legal obligation |
| Security Monitoring | Login patterns, device information | Legitimate interest |
| Service Improvement | Usage data, feedback | Legitimate interest |
We never sell your personal information to third parties. Any data sharing occurs only as necessary for service delivery or regulatory compliance, with appropriate safeguards in place.
Data Protection and Security
Protecting your information is fundamental to our operations. We
implement multiple layers of security to safeguard your data from
unauthorized access, loss, or misuse.
Technical Safeguards
- End-to-end encryption for all data transmission and storage
- Multi-factor authentication requirements for account access
- Regular security audits and penetration testing by independent firms
- Automated monitoring systems for suspicious activity detection
- Secure data centers with physical access controls and 24/7 monitoring
Organizational Measures
- Employee background checks and confidentiality agreements
- Regular privacy and security training for all staff members
- Access controls limiting data access to authorized personnel only
- Incident response procedures for potential security breaches
- Data retention policies ensuring information is kept only as long as necessary
Your Rights and Choices
You have significant control over your personal information. We
respect your rights and provide clear mechanisms for exercising
them whenever you choose to do so.
Access and Portability
You can request a complete copy of your personal data at any
time. We'll provide this information in a structured, commonly
used format within 30 days of your request. This includes your
account details, transaction history, and any other information
we hold about you.
Correction and Updates
If you notice any inaccuracies in your personal information, you
can update most details directly through your account dashboard.
For changes requiring verification, such as address or banking
information, contact our support team with appropriate
documentation.
Deletion Requests
You may request deletion of your personal data, subject to
regulatory requirements. Some information must be retained for
legal compliance, but we'll delete what we can and anonymize the
rest. Account closure triggers automatic deletion schedules for
non-essential data.
To exercise any of these rights, contact our Privacy Officer at privacy@klyxastudio.com or use the data management tools in your account settings. We'll respond to all requests within the timeframes required by applicable law.
Data Retention and International Transfers
We keep your information only as long as necessary for providing
our services and meeting legal obligations. Our retention periods
vary based on the type of information and its purpose.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after closure | Regulatory compliance |
| Transaction Records | 7 years from transaction | Financial regulations |
| Identity Verification | 5 years after verification | Anti-money laundering laws |
| Communication Records | 3 years from last contact | Customer service quality |
| Marketing Preferences | Until withdrawn | Consent-based processing |
International Data Transfers
While your data is primarily stored within South Africa, some
processing may occur internationally through our service
providers. All international transfers are protected by
appropriate safeguards, including standard contractual clauses
and adequacy decisions where applicable. We ensure the same level
of protection follows your data wherever it goes.
Third-Party Services and Cookies
We work with carefully selected partners to deliver our services
effectively. These relationships are governed by strict data
protection agreements that limit how your information can be used.
Service Providers
- Payment processors for secure transaction handling and fraud prevention
- Identity verification services for regulatory compliance and account security
- Cloud hosting providers with robust security certifications and data protection measures
- Customer support tools that help us respond to your inquiries efficiently
- Analytics providers to understand platform usage and improve user experience
Cookie Usage
Our platform uses cookies to enhance your experience and ensure
proper functionality. Essential cookies are necessary for
security and basic operations, while optional cookies help us
improve our services. You can manage your cookie preferences
through your browser settings or our cookie preference center.
Policy Updates and Notifications
We review and update this privacy policy regularly to reflect
changes in our practices, technology, and legal requirements. When
we make significant changes, we'll notify you through multiple
channels to ensure you're informed.
How We Notify You
- Email notifications to your registered address at least 30 days before changes take effect
- Prominent notices on our platform highlighting important policy updates
- In-app notifications when you log into your account after policy changes
- Updated version dates and change summaries clearly displayed in the policy
This privacy policy was last updated on January 15, 2025. We encourage you to review it periodically and contact us with any questions about how we handle your personal information.
Questions About Your Privacy?
Our Privacy Officer is here to help with any questions or concerns about how we handle your personal information.
Email: privacy@klyxastudio.com
Phone: +27 12 484 1076
Address: 2 Fourth Rd, Florida, Roodepoort, 1709, South Africa
We respond to all privacy inquiries within 48 hours and work diligently to resolve any concerns you may have.